Customer Support Service Includes:
- Inbound Call Handling
- Outbound Call Handling (If Required)
- Email Handling & Support Service
- Chat Handling & Support Service
- Order Taking
- Inquiry Handling
- Order Booking
- Inquiry Gathering
- Lead Generation
- Note: We have qualified who are Fluent in English & are Quickly Responsive. We are able to work 24/7 as well.
Customer support services range from assisting customers in planning, installation, troubleshooting, maintenance, upgrading, to the disposal of your product.
The term ‘customer support’ is mostly related to teams in SaaS and tech companies dedicated to assisting customers regarding products and services that require ongoing tech support.
Customer support agents should have a deep knowledge of the products and services offered by their company. Their role may also include creating a customer support center articles.
Support teams often collaborate with product development teams to ensure improvement and optimization of the end-to-end customer experience.
Apart from being product experts and having hard skills, customer support representatives should also possess certain soft skills and people skills to be able to communicate with customers effectively.
Some of the most critical KPIs (key performance indicators) a company should consider evaluating their customer support are;
- Customer satisfaction score (CSAT)
- Net promoter score (NPS)
- Customer effort score (CES)
- Customer churn rate